Portfolio Development Manager

This role involves overseeing and managing the day-to-day requirements of our “Client” travel insurance partnership. As the Portfolio Development Manager, he/she will play a critical role in optimizing product offerings, pricing strategies, claims management, sales distribution, and partnership programs.

Responsible for overseeing and managing the operational aspects of the “Client” travel insurance partnership. The Manager will play a key role in driving growth, customer satisfaction, and operational efficiency within the travel insurance portfolio.

Key Responsibilities

Serve as the single point of contact (“SPOC”) for the “Client” travel insurance partnership, fostering strong relationships with all stakeholders and departments to our “Client” in Malaysia.

• Collaborate closely with internal teams and “Client” representatives to align goals, ensure operational efficiency, and address travel-related challenges.

• Continuously assess and enhance the travel insurance product portfolio to meet market demands, GWP targets and customer needs.

• Drive product innovation, enhancements, and customizations in collaboration with cross-functional teams such as Pricing and Underwriting, Legal and Compliance, Sales Distribution and Partnership, Claim and Customer Service, etc.

• Develop and execute pricing strategies for travel insurance products in alignment with market trends, regulatory requirements, and competitive positioning in Malaysia market.

• Analyse pricing data and market insights to ensure competitive pricing while maintaining profitability.

• Oversee claims management processes, ensuring efficient and customer-centric resolution of claims for policyholders.

• Collaborate with internal operations and claims teams to enhance the claims experience, streamline processes, and uphold high customer satisfaction levels.

• Collaborate with Sales and Distribution teams to design and implement effective sales strategies, leveraging the “Client” partnership to drive growth and achieve GWP target and profitability.

• Develop and manage agency programs, incentives, and marketing campaigns to maximize the value of the “Client” collaboration.

• Define and monitor key performance indicators (KPIs) for the “Client” travel insurance portfolio, tracking progress against targets.

• Utilize data analysis to identify opportunities for optimization, cross-selling, upselling and continuous improvement across various portfolio components.

• Stay informed about industry trends, regulatory changes, and emerging market opportunities that impact the travel insurance landscape and partnership strategies.

• Provide regular reports to senior management summarizing portfolio development progress, outcomes, and strategic insights.

Risk Assessment:

• Oversee the evaluation and assessment of risk for various insurance and reinsurance policies of the portfolio.

• Underwrite and price all products offered under the portfolio.

Policy and Procedure Development:

• Establish and maintain underwriting guidelines, policies, and procedures to ensure compliance with industry regulations and best practices.

• Adapt and update guidelines as needed to respond to changes in the insurance and reinsurance market.

Quality Control

• Implement quality control measures to ensure underwriting is consistently accurate and based on informed decisions.

• Monitor and evaluate the quality of underwriting decisions to maintain the portfolio financial health.

Compliance & Regulations

• Stay current with evolving regulations in the insurance and reinsurance industry and ensure the underwriting process adheres to all legal requirements.

Data Analysis:

• Monitor the portfolio performance, including UW performance and participate in financial budgeting exercise.

• Utilize data analysis to make data-driven decisions and recommendations.

Cross-functional collaboration:

• Collaborate with other departments, such as claims, sales, actuarial, and legal teams, to ensure underwriting decisions align with broader business goals and strategies.

Continuous Improvement

• Proactively identify opportunities for process improvements, automation, and efficiency gains within the department.

• Develop new products and services, innovate on existing offerings, to meet market needs and demands.

Technical/ Functional Knowledge, Skills and Abilities

• Team player who able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.

• Strong situational analysis and decision-making abilities.

• Strong networking, communication, and interpersonal skills.

• Exceptional negotiation and relationship management abilities.

• Analytical mindset with the ability to interpret data and make informed decisions.

• Strong ethical compass and demonstrable integrity.

• Self-motivated, proactive, and able to work independently as well as in a collaborative team environment.

• Proficiency in Microsoft Office suite.

• Willingness to travel as needed for partner meetings and events. Education, Professional Qualifications and Experience

• Bachelor’s degree in Actuarial Science, Business, Finance, Marketing, or a related field; Advanced degree or industry certification is a plus.

• 5 – 10 years of demonstrated success in underwriting, portfolio management, business development, or sales, ideally within the insurance, or financial services sector.

• Proven track record of cultivating and establishing strategic partnerships that drive business growth and collaboration.

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